Law Help Desk
The Law Center Help Desk is located in Law Center Room 317. The help desk can also be reached by phone at 225-578-4898 or via email at firstname.lastname@example.org. Office hours are from 8:00 a.m. to 4:30 p.m., Monday through Friday. The help desk is staffed by three full-time technology support professionals. Law Center faculty and staff depend on the help desk for assistance with computer hardware and software, from installation and maintenance to assistance in learning and using programs and equipment.
Students depend on the help desk for assistance with personal laptops, both Windows and Macintosh. Walk-in assistance includes setup and troubleshooting for the LSU wireless network, antivirus software, Student Print Center access, and exam software.
Hours and Contact Information
- Hours: 8:00 a.m. to 4:30 p.m., Monday through Friday
- Phone: 225-578-4898
- Fax: 225-578-4682
- Email: email@example.com
- Website: https://www.law.lsu.edu/its
Support for Faculty & Staff Personally Owned Computers
The Law Center IT Department offers limited support of faculty and staff personally owned computers and cell phones as a means of supporting the business functions of the Law Center.
For computers running the current and previous 2 major versions of the Windows and Macintosh operating systems, assistance with the following is available:
- Connection to the LSU wireless network
- Installation and activation of Microsoft Office provided by the University
- Configuration of email programs, e.g., Microsoft Outlook, to connect to the LSU email system.
- Installation of LSU antivirus software
- Creating a link to the Law Center file server (https://lawsrv1.law.lsu.edu)
For smartphones and tablets (iPhone/iPad, Android, Windows), we offer assistance in connecting to the LSU wireless network and the LSU email system. Because phone models and software vary greatly, it is possible we may not be able to connect all devices. It should be possible to connect recent models running current versions of Apple’s iOS or Google’s Android.
The Law Center does not provide “full service” computer repair and maintenance on personally owned devices. For problems such as failing or broken hardware (keyboards, disks, screens, etc.), virus/malware detection and removal, performance issues, general maintenance, installation and updating, we encourage colleagues to consult any of a large number of local businesses offering diagnostic and repair services.